Frequently Asked Questions

Everything you need to know about your Skullcandy gear.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is the warranty policy on Skullcandy headphones?

We offer a 1-year limited warranty on all headphones and earbuds that covers manufacturing defects. Please keep your proof of purchase to file a claim.

How do I pair my True Wireless earbuds?

Remove the earbuds from the charging case; they will automatically enter pairing mode. Open your device's Bluetooth settings and select your Skullcandy product to connect.

What is your return policy?

If you are not 100% satisfied, you can return your product for a full refund within 30 days of the purchase date, provided it is in its original packaging.

Are Skullcandy earbuds water-resistant?

Many of our products feature IPX-rated water and sweat resistance. Please check the specific product page for the exact IP rating of your model.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, Apple Pay, and interest-free installment plans through Klarna or Afterpay.